The Faculty of Arts and Humanities is seeking to recruit two PGT Personal Tutors on a three-year fixed-term basis who will work with the departments of Digital Humanities and Culture Media and Creative Industries. These are exciting new roles that will support our taught postgraduate students to reach their full potential and make the most of their student experience.
The PGT Personal Tutors will provide high quality, proactive academic and pastoral support to our incoming postgraduate cohort. The role holders will support the transition to a new model of Personal Tutoring in the academic year 2022-23 in several ways: running student workshops to support student success, embedding the PGT Personal Tutor role within departmental process, and taking on Personal Tutees where academics are on research leave and/or require referral to more specialist, pastoral support. After the transitional phase, they will act as full Personal Tutors, being students’ main point of pastoral contact with the department; undertaking pastoral and generic study and programme-related advising and support through individual meetings & drop-ins; supporting student academic and career planning and personal & professional development; managing pro-active interventions to support transition and outcomes; referring to a range of more specialist services; and arranging & delivering co-curricular and pastoral provision.
The primary purpose of these newly created roles is to build rapport with our postgraduate community, provide additional and structured support for their studies, develop their understanding of our support mechanisms and services, and facilitate meaningful and quality conversations that will enhance their student experience. As a result our students will have a solid understanding of the university landscape, feel confident in seeking support and feel supported by colleagues who are aware of their progress.
The roles will be new additions to the academic and pastoral care system at King’s
They will have responsibility for postgraduate taught students in the Departments of Digital Humanities and Culture, Media and Creative Industries and will sit alongside a community of academic advisors who are responsible for providing subject-specific, academic advice to postgraduate students. Oversight, support and guidance will be provided by the Faculty Senior Tutor and the Student Experience Manager.
We are seeking colleagues with teaching experience/experience of supporting academic development in either a higher or further education institution. You will be highly organized, motivated, and capable of working in a team but at times independently with limited supervision. You will develop an evidence-based approach to student success. You will have a good understanding of safeguarding protocols and experience of dealing with students in distress, signposting to appropriate counseling and wellbeing services when appropriate. You will have an enthusiasm for working with students and a passion to deliver a world-class student experience.
These are currently hybrid roles, and the role holders will spend part of their working week on campus and part of the week working remotely.
These posts will be offered on a fixed-term contract for 3 years.
These are full-time posts.
- To have responsibility for the postgraduate taught cohort in the departments of Digital Humanities and Culture Media and Creative Industries within the Faculty.
- Organize periodic, structured group meetings with your allocated students which support students through key milestones in their student journey.
- Arrange one-to-one tutor meetings and hold weekly office hours for students to book one-to-one appointments to discuss their experience and any issues.
- Establish and maintain a record system for student engagement, notifying students of poor/lack of engagement and raising concerns, to tailor support to individual needs
- Manage student queries promptly and effectively, including meeting service standards for e-mail inbox management
- Using research on the student experience, take a proactive approach to student support, devising interventions and signing students to resources and support which anticipate behaviours.
- Develop a reliable understanding of the university’s academic regulations, student-related policies, and details of program and module-level structures, requirements, and options; be able to explain these clearly to students and offer advice on their studies, including dissertations.
- Have strong literacy in UK HE assessment practices and be able to support students to develop their own assessment literacy.
- Provide support and encouragement to ensure students feel known as individuals and supported to succeed.
- Be proactive, approachable, and build positive relationships with tutees, so that they feel able to discuss any difficulties that they may be experiencing.
- Provide tutees with the opportunity to review and reflect on their academic progress.
- Support students through changes to study status and barriers to completion, including interruption and deferred assessments
- Provide pastoral support to students, referring them to specialist support services where necessary.
- Identify concerns and provide early intervention through pro-active engagement to avoid potential escalation routes eg, misconduct, fitness to study etc.
- To attend Fitness to Study and Student of Concern meetings for allocated tutees.
- Support students to engage in relevant co-curricular opportunities and future planning activities.
- Act as a liaison between program teams and Module Leaders/Programme Directors, and work closely with departmental Senior Tutors as a pastoral team, to identify and discuss student concerns or success
- Signpost students to the full range of department, Faculty, and College support and study resources, based on accurate and up-to-date institutional knowledge, and to external services where necessary
- Plan and deliver student workshops and activities in relation to strategic priorities
- Work and coordinate with teams such as Careers & Employability, King’s Academy, Alumni, KCLSU to promote and engage students with their services.
- Work closely with the central departments, such as Student Support and Wellbeing Services, and with the Faculty Welfare and Wellbeing Advisor, to stay up to date with current policies and guidance from KCL, and brief colleagues of developments when necessary.
- Support academics with reference-writing.
- To be data-driven, adopting an evidence-based approach, using qualitative and quantitative data to evaluate success.
- Provide periodic updates to relevant committees which demonstrate impact and progress and support the Faculty in evaluating the pilot.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. Educated to degree level or strong understanding and experience of university study.
2. Demonstrable experience of teaching or supporting the academic development of UK and international students in a Further or Higher Education institution, with an understanding of the current UK national situation in relation to higher education.
3. Knowledge of the academic and assessment literacy needs of students in further or higher education both in-person and online with an awareness of current trends, developments and technologies.
4. Experience of developing and implementing strategies and services for supporting student development and wellbeing.
5. Proven commitment to provide a consistently high standard of service to stakeholders.
6. Experience of working in an advisory and pastoral care role, with relevant safeguarding training.
7. Proven ability to deal with sensitive and urgent situations and people in distress in an appropriate and professional manner.
8. Experience of building and maintaining positive relationships, with a ‘can do’ attitude with students and staff.
9. Demonstrate a proactive approach adapting processes in response to changing demands assisting colleagues and motivating others.
10. Highly skilled in successfully influencing and persuading a range of key stakeholders
11. Experience of using initiatives to solve problems, address the concerns of students with flexibility, timeliness, and cultural sensitivity.
12. Experience of producing management information and reports.
1. Experience and knowledge of evaluation methods and analysis.
2. DBS checked
3. Mental Health First Aid certification or equivalent.
This post is subject to a Disclosure and Barring Service clearance.